Customer support for our products
DeCoSystem offers a fast and efficient customer support service. The best and most efficient way to provide support to our customer is by remote assistance and connecting directly on the systems.
In this way, it is possible to analyse together with the customer the issue and solve it in the shortest possible time.
To be able to connect remotely to the system, we offer two different software packages that must run on the target system to make it possible for our support team to connect to the system.
Please select one of the two packages to download and execute on the target machine.
Once the client has been downloaded, please copy in to the system and run it. If the computer is connected to the internet, the main window of the remote support software will show and ID number (only for the Supremo remote software, it will also show a password). Please share the ID and the password with our support team for the remote assistance.
To speed up the remote assistance procedure, please communicate the system serial number to the support operator. The system serial number is written on the CE-mark plate on the camera box or the main rack.
If you know the support phone number or email address of your local support provider, please get in contact with your local support team. If no contact number or email is known, please refer to the following data to get in contact with our global support team.
By phone: +39 055 4554352
Do not hesitate to get in contact with us!!
Many thanks for supporting our support 😀.
Your Decosystem Support Team